Become a Cream Customer
Cream Wine & Spirits is an Illinois importer and distributor licensed to sell to valid on-premise (restaurant) and off-premise (retail) customers. Only licensed and approved Cream customers can place orders and receive deliveries. We cannot sell directly to consumers. Consumers are welcome to inquire where desired products represented by Cream can be purchased in Illinois.
Download the Cream New Customer Profile
Please complete the Cream New Customer Profile (download above) and send it along with a copy of your Illinois State Liquor License to email@example.com or fax to (312) 421-1977. Customer service or your Cream sales representative will notify you when you are able to place an order.
WSDI Delinquency List
We only deliver to customers in good standing with the Wine and Spirits Distributors of Illinois (WSDI). The WSDI, by Illinois State law, maintains a delinquency list of liquor license holders who have not paid alcohol invoices by the statutory 30-day period. Like all Illinois wine and spirits distributors, we are bound by these requirements. We receive the WSDI delinquency list electronically on Thursday afternoon and are not permitted to deliver to anyone on this list. Our customers and their respective Cream sales representative are notified directly when this arises.
We offer Monday delivery service for Chicago city addresses for orders received Friday through Monday morning. The time cut off for Monday morning same day orders is 9:30am.
Regular Zones: Tuesday to Friday Delivery
Daily service for regular delivery zones extends as far North as Libertyville, as far West as St. Charles and as far South as Frankfort. In addition, there is daily service to Rockford. Western suburbs are zoned to received delivery Wednesday and Friday. Northwest suburbs are zoned to receive delivery Tuesday and Thursday. Cut off for next day delivery is 5:30pm.
Remote Zones: Thursday Delivery
Chilled Solutions delivers to remote zones: Dekalb, Champaign, Urbana, Bloomington, Springfield, and Peoria. Orders must be placed by Tuesday of that week for Thursday delivery.
2 cases or $200 - Regular Zone (City and Suburbs)
5 cases or $500 - Remote Zone (Downstate)
No Split Case Charge
We only accept returns that are authorized in advance with proper documentation. Please contact your sales representative or the Cream customer service to make a return request. You will be issued a credit memo within 24 hours of return receipt. We do not accept returns, either for credit or refund, for unsold items or items that we no longer stock at our warehouse.
In accordance with Illinois law, we can only accept breakage returns at time of delivery. All cases should be opened and inspected by the customer at time of delivery to ensure all products are in good, saleable condition.
Please notify your sales representative of any faulty products. We may require return of the faulty merchandise in order to process a credit—particularly so if the item retails for in excess of $20. It is our preference to issue credit memos instead of physical replacements. Please tell your Sales Representative if you require a physical replacement.
Depending on credit approval, payment terms are C.O.D. or Net 30. We reserve the right to set credit limits based on credit approval or standing. We accepts cash, check, and electronic funds transfer payments. Click for the electronic funds transfer enrollment form. Payments can also be made through Fintech and Melio.
Contact Tina Torres at firstname.lastname@example.org