Become a Cream Customer

Cream Wine & Spirits is an Illinois importer and distributor licensed to sell to valid on-premise (restaurant) and off-premise (retail) customers. Only licensed and approved Cream customers can place orders and receive deliveries. We cannot sell directly to consumers. Consumers are welcome to inquire where desired products represented by Cream can be purchased in Illinois.

To Become A New Customer Click to fill out the Cream New Customer Profile form

Delivery Policies

WSDI Delinquency List We only deliver to customers in good standing with the Wine and Spirits Distributors of Illinois (WSDI). The WSDI, by Illinois State law, maintains a delinquency list of liquor license holders who have not paid alcohol invoices by the statutory 30-day period. Like all Illinois wine and spirits distributors, we are bound by these requirements. We receive the WSDI delinquency list electronically on Thursday afternoon and are not permitted to deliver to anyone on this list. Our customers and their respective Cream sales representative are notified directly when this arises.

Regular Zones: Tuesday to Friday Delivery Daily service for regular delivery zones extends as far north as Libertyville, as far west as St. Charles (IL Route 47) and as far south as Frankfort. Cut off for next day delivery is 5:00pm.

Remote Zones: Thursday Delivery Chilled Solutions delivers to remote zones: Rockford, Dekalb, Champaign, Urbana, Bloomington, Springfield, and Peoria. Orders must be placed by Tuesday of that week for Thursday delivery.

Delivery Minimums
$300 - Regular Zone (City and Suburbs)
$600 - Remote Zone (Downstate)
No Split Case Charge

Product Returns We only accept returns that are authorized in advance with proper documentation. Please contact your sales representative or the Cream customer service to make a return request. You will be issued a credit memo within 24 hours of return receipt. We do not accept returns, either for credit or refund, for unsold items or items that we no longer stock at our warehouse.

Breakage In accordance with Illinois law, we can only accept breakage returns at time of delivery. All cases should be opened and inspected by the customer at time of delivery to ensure all products are in good, saleable condition.

Faulty Product Please notify your sales representative of any faulty products. We may require return of the faulty merchandise in order to process a credit—particularly so if the item retails for in excess of $20. It is our preference to issue credit memos instead of physical replacements. Please tell your Sales Representative if you require a physical replacement.

Pay Invoice

Depending on credit approval, payment terms are C.O.D. or Net 30. We reserve the right to set credit limits based on credit approval or standing. We accepts cash, check, and electronic funds transfer payments. Click for the electronic funds transfer enrollment form. Payments can also be made through Fintech and Melio.

Questions Contact Tina Torres at